Privacy Policy

BKT Online is operated by M.Buttkereit Ltd and is committed to protecting your privacy and being as clear as possible with customers about what is done with their data. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR)) and according to the Which? Web Trader Code of Practice. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

Personal Information may be collected about you when you:

• Register an account on our website
• Make a purchase on our website
• Contact us

When you place an order with us, we collect the following information about you:

• your name, address, email address, telephone number(s) and other contact details
• your company’s name, the company’s address, company’s email address and telephone number (if applicable)
• your password
• products purchased or enquired about and when
• your on-line browsing activities on our website

 

HOW WE USE YOUR DATA

General

M.Buttkereit Ltd (and trusted partners acting on our behalf) uses your personal data:

• to provide goods and services to you
• to make a tailored website available to you
• to manage any registered account(s) that you hold with us
• to verify your identity
• for crime and fraud prevention, detection, and related purposes
• with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you
• for market research purposes - to better understand your needs
• to enable M.Buttkereit Ltd to manage customer service interactions with you, and
• where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Promotional communications

M.Buttkereit Ltd uses your personal data for electronic marketing purposes (with your consent) and may send you emails to update you on the latest products and offers. 
M.Buttkereit Ltd aims to update you about products & services which are of interest and relevance to you as an individual.
You have the right to opt out of receiving promotional communications at any time, by:

1. changing marketing preferences via your BKT-Online account;
2. making use of the simple “unsubscribe” link in emails; and/or
3. contacting M.Buttkereit Ltd via the contact channels set out in this Policy.

Sharing data with third parties

Our service providers:-

In order to make certain services available to you, we may need to share your personal data with some of our service partners.  These include payment processing and delivery providers, and reviews collection.

M.Buttkereit Ltd only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls, and only the absolute minimum data is shared to complete the function required..

Other third parties:-

Aside from our service providers, M.Buttkereit Ltd will not disclose your personal data to any third party, except as set out below.  We will never sell or rent our customer data to other organisations for marketing purposes.

We may share your data with:

• M.Buttkereit Ltd employees
• Selected third parties
• for the prevention of fraud
• for the purposes of identity verification
• Other third parties (including the police, law enforcement agencies, credit reference and fraud prevention agencies and other bodies) to protect our or another person’s rights, property, or safety e.g.
• to exchange information to protect against fraud and to reduce payment risks
• in connection with the prevention and detection of crime.

M.Buttkereit Ltd collects information about how you use our website and the device(s) that you use to access the service. This includes collecting unique online identifiers such as IP addresses, which are numbers that uniquely identify a specific computer or other network device on the internet. For more information, see our section on cookies. Some of the above personal data is collected directly, for example when you set up an on-line account on our website, or send an email to our customer services team. Other personal data is collected indirectly, for example your browsing or shopping activity.

 

Legal basis for M.Buttkereit Ltd processing customer personal data

M.Buttkereit Ltd collects and uses customers’ personal data because is it necessary for:

• the pursuit of our legitimate interests (as set out below);
• the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer; or
• complying with our legal obligations.

In general, we only rely on consent as a legal basis for processing personal data in relation to sending direct marketing communications to customers via email.

Customers have the right to withdraw consent at any time.  Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.
Our legitimate interests

The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of M.Buttkereit Ltd, including:-

• selling and supplying goods and services to our customers
• promoting, marketing and advertising our products and services
• sending promotional communications which are relevant
• understanding our customers’ behaviour, activities, preferences, and needs
• improving existing products and services and developing new products and services
• complying with our legal and regulatory obligations
• preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies
• handling customer contacts, queries, complaints or disputes
• protecting M.Buttkereit Ltd, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to M.Buttkereit Ltd
• effectively handling any legal claims or regulatory enforcement actions taken against M.Buttkereit Ltd, and
• fulfilling our duties to our customers, colleagues, shareholders and other stakeholders

M.Buttkereit Ltd may be required to disclose certain personal information because it is required by law or for the purposes of legal proceedings.

We are committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.

M.Buttkereit Ltd will only retain customers’ personal information for as long as it needs it to carry out a particular purpose or meet a particular obligation.

Keeping Personal information accurate

M.Buttkereit Ltd will ensure that personal information is kept accurate and up to date as far as is reasonably possible. However, M.Buttkereit Ltd relies on customers to ensure that some of the information it holds about them is accurate and up-to-date. We encourage customers to inform us of any changes to their information (e.g. by updating your account details on our website).

Access to personal information

We provide registered customers with access to their personal information and the opportunity to amend and update their details or preferences (including consent to receive marketing communications) in order to keep the information up-to-date and accurate.

• Information provided
  You can see the information you have provided to us through the registration process by accessing the ‘Account’ section of the BKT-Online website. You can also use this section to change or delete this information including any consent you have provided to receive marketing communications.
• Requesting a copy of your information
  You can request details of personal information held about you, including on our websites’ databases, by contacting us.
  Requests must be made in writing (either letter or email). Proof of identification is required in order to protect your information. We also require sufficient details to be able to locate your information. For example, dates and details of the products or services that you have used.

To exercise your rights, please contact our Data Protection Officer using the following information

Data Protection Officer
M.Buttkereit Ltd
Unit 2, Britannia Rd Ind Est
Sale, Cheshire
M33 2AA
Email: info@buttkereit.co.uk

Links to other websites

Our website includes links to other sites. We will make every effort to provide links to high quality, reputable sites but are not responsible for their privacy practices, site content, or the services they offer.

Changes to our privacy policy

We will keep our privacy policy under regular review and will place any updates on this webpage. This privacy policy was last updated November 2021

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through a storefront.
cart	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

Reporting and Analytics

Name	Function
_tracking_consent	Tracking preferences.
_landing_page	Track landing pages
_orig_referrer	Track landing pages
_s	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.